Support for Original PANGAEA Customers
PANGAEA's product line was consolidated into SENSYX (both brands owned by SIXPINES PRODUCTS INC). If you originally purchased a PANGAEA-branded product on Amazon or directly, you're in the right place for warranty, manuals, and support.
What changed and what didn't
- Same parent company. SIXPINES PRODUCTS INC owns both PANGAEA and SENSYX brands.
- Same engineering team. The detectors you bought under PANGAEA are functionally identical to current SENSYX SRC2000 line.
- Same warranty terms. Your 2-year limited warranty and 5-year sensor lifespan are unchanged. Warranty claims are processed by the same team, now under the SENSYX brand.
- Same support team. Email and phone go to the same humans. Phone 888-727-1991. Email support@sensyxsafety.com.
I have a PANGAEA gas detector — what do I do?
If your detector is working: nothing to do. Your warranty continues normally; expected sensor lifespan is unchanged.
If your detector is failing or expired: Find your direct-fit SENSYX replacement →
Manuals and datasheets
Manuals are being migrated. If you need an immediate copy of the PRG1000 / PRC2000 manual, email support@sensyxsafety.com with your purchase information and we'll send the PDF.
Other PANGAEA legacy products
PANGAEA originally sold a small line of long-tail products on Amazon (food thermometer, GPS magnet case, key-hider, Radon monitor case, waxed shoelaces, test strips, tree-swing strap). These products are not part of the SENSYX brand strategy. For warranty or replacement on these, email support@sensyxsafety.com with your Amazon order number.
Filing a warranty claim
See the warranty page for full terms and the claim process. Warranty applies to all PANGAEA-branded gas detectors regardless of brand printing.
Warranty issuer: SIXPINES PRODUCTS INC, 25211 Grogans Mill Rd, Ste 180, The Woodlands, Texas 77380. Phone: 888-727-1991.